Shaping an inclusive future at Over The Wall

Over the Wall is an incredible charity which provides children with serious illnesses and conditions with the opportunity to have some serious fun at supported camps, both physically and virtually. We worked alongside Over the Wall to support them with a review of their employment and outreach activities to ensure that they were as inclusive and as representative as possible.


We supported Over the Wall in a number of different ways by:


  • Facilitating discussions internally to form a clear statement of intent and vision around diversity and inclusion.

  • Partnering with all functions through the organisation to review processes and ways of working.

  • Upskilling teams through interactive workshops on unconscious bias, the principles of diversity and inclusion, microaggressions and race at work.

  • Reviewing key processes and documentation and making recommendation about all elements of their working practices.

  • Helping the teams to fully understand the significance of representation.

  • Acting as a trusted advisor and sounding board both during internal group meetings, and one to one sessions with key stakeholders.

  • Advising on recruitment processes and activities at all levels, including at board level.


Our partnership with Over the Wall looked at both internal culture, and external ways of working, enabling them to move forwards in a difficult climate with confidence that they were working as inclusively as possible.


From my first conversation with Trish, CEO at A New Normal, I knew that this was going to be a superb relationship. The team quickly developed a deep appreciation and understanding of what we are about, what makes us tick and where we wanted to go – simply put ‘they got it’.


It is rare to find a consultancy that is so willing to go the extra mile and ‘connects’ on an emotional level.  I cannot recommend A New Normal highly enough.