Resource Augmentation

We know that sometimes it feels like you need someone “in house” to support the implementation of your work around diversity and inclusion, but that sometimes you need short-term support before your approach is embedded as “business as usual”. 


That’s where our brilliant Diversity & Inclusion Specialists come into their own. Part time or full time, over a period of months, we can provide someone you can trust to work as part of your organisation and get things up and running. And you can do this safe in the knowledge that our specialists have the backing of the expertise of our whole company, so you can tap into the “hive brain” that is A New Normal. 

Shaping an inclusive future at Over The Wall

Over the Wall is an incredible charity which provides children with serious illnesses and conditions with the opportunity to have some serious fun at supported camps, both physically and virtually. We worked alongside Over the Wall to support them with a review of their employment and outreach activities to ensure that they were as inclusive and as representative as possible.


We supported Over the Wall in a number of different ways by:


  • Facilitating discussions internally to form a clear statement of intent and vision around diversity and inclusion.

  • Partnering with all functions through the organisation to review processes and ways of working.

  • Upskilling teams through interactive workshops on unconscious bias, the principles of diversity and inclusion, microaggressions and race at work.

  • Reviewing key processes and documentation and making recommendation about all elements of their working practices.

  • Helping the teams to fully understand the significance of representation.

  • Acting as a trusted advisor and sounding board both during internal group meetings, and one to one sessions with key stakeholders.

  • Advising on recruitment processes and activities at all levels, including at board level.


Our partnership with Over the Wall looked at both internal culture, and external ways of working, enabling them to move forwards in a difficult climate with confidence that they were working as inclusively as possible.


From my first conversation with Trish, CEO at A New Normal, I knew that this was going to be a superb relationship. The team quickly developed a deep appreciation and understanding of what we are about, what makes us tick and where we wanted to go – simply put ‘they got it’.