Position: Office Manager/P.A. to Founder and Business Operations Manager
Hours: Part-time. Typically 10 – 15 hours per week
Location: UK based - work from home
Contract basis: Freelance
Remuneration: £20 per hour
About Us
We’re a small team of passionate people who are focussed on creating and sustaining truly inclusive working environments for our clients. We work across all sectors, and have some incredible clients, like Audible, Bauer Media, Over the Wall and Transport Focus.
About the role
The role is a very important one to our small (but perfectly formed!) team, helping to keep us organised and promptly responsive to our clients. We pride ourselves on our professionalism, and you’ll be key to this through your interactions with current and potential clients. We’re still a small team, so the role is a part-time, flexible opportunity. We are looking for someone who would be available at least 3 to 4 days per week (on part-time hours). We all work flexibly, but consistent working patterns (i.e. the same working pattern each week) makes it easier for us to collaborate. We all tend to pitch in on most aspects of work, so whilst your primary focus will be in on keeping us organised, there are opportunities to grow and develop wherever you’re interested.
The role of PA and Office Manager has several elements to it:
1. Invoicing and Accounting: Supporting our Business Ops Manager, you’ll be responsible for ensuring that our invoices are sent out in a timely manner, and that we pay our bills promptly. We use Xero accounting software, so you’ll need to be pretty tech savvy, but you don’t need to have used this particular tool before (we’ve all managed to teach ourselves to use it!).
2. You’ll be responsible for the fun stuff, organising team events and meetings, as well as birthday pressies for the team. You’ll also be an integral part of our project office, scheduling meetings, interviews and workshops with our clients. With multiple clients all across the globe, you’ll need to have a great eye for detail and really good organisational skills to juggle all the elements of this work.
3. PA to Founder and Business Ops Manager: Whilst you’ll work closely with the whole team, you’ll provide an extra layer of support for our Founder and our Business Ops Manager, supporting them with mail and diary management, and organising meetings, travel (hopefully!) and answering emails. As the face of the company, it’s really important that you are responsive and professional. The kind of work we do requires real empathy and sensitivity, and we’re privy to a lot of information about our clients, so discretion is key.
About You:
You’ll be super organised and good at communicating in a calm, friendly and professional way with anyone. We’re not hung up on qualifications, and we don’t expect people to have tonnes of work experience in a corporate environment, we just need you to demonstrate the skills we are looking for – organisation and communication are key. Having strong problem-solving skills is also really helpful in this role – with multiple clients across multiple time-zones, things don’t always go perfectly to plan, so being able to think on your feet is a great skill to have!
It is also important to us that you have a real genuine passion for inclusion at work. This isn't just our job - equality and inclusion are at the core of who we are as people, We want to work with someone who really cares about the work we do, who shares our passion and who brings something different in their experience or perspective. Passionate and determined allyship is a part of day-to-day life here – we all want to show up for those who don’t have as much of a voice as we do, whatever role we hold in the company.
Applying for a role with us
Equality is at the heart of everything we do at A New Normal, and it’s really important to us that jobs with us are accessible for everyone who wants to be considered for them. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work with us. We welcome flexible workers, career-break returners, and those from all walks of life.
If you require any adjustments to an interview process, please feel free to get in touch with our Founder, Trish (tricia.driver@anewnormal.co), who will be happy to talk through any adjustments you need in complete confidence and make arrangements on your behalf. Adjustments can be whatever you need them to be, whether that’s around accessibility, preparation time and space, or just travel expenses to get you to the interview (or to somewhere to use technology for a remote interview). Let us know what you need, and we’ll do everything we can to make sure you’re getting a fair opportunity to succeed.
If you’re interested in the role, please apply by sending a short blog-style post (you can send your CV if you think it’s useful) to tell us why you think this is the right opportunity for you, and sending it to our fantastic Comms and Project Office Assistant, Ryan, ryan.casey@anewnormal.co
Applications are open until Friday 3rd December, and we’ll be interviewing before the end of the year.